Wedding + Custom > ABOUT
FREQUENTLY ASKED QUESTIONS
Question 1: I made a mistake while placing my order. What do I do?
Contact us immediately by emailing email@example.com or +84 904-200-025. If you have not yet received or approved your proof, we can help with changes such as increased quantity, change in shipping address, change in shipping method, or change the wordings. Once you have approved your proof for printing, we are unable to make any changes to your order.
Question 2: I want to update my shipping or quantity information.
We can update this information at any time during the proofing process. Simply let your designer know by phone or email.
Question 3 : How do I cancel my order?
Contact us immediately at firstname.lastname@example.org or +84 904 – 200 – 025. A $120 cancellation fee plus the cost of any additional proofs will apply to custom orders. We will be unable to cancel your order once you have approved your proof.
Question 4: Proofs for custom orders. Are all colors true representations?
Colors on PDF proofs are used as a guide only. Colors and size on PDF files are not always 100% accurate. Ink colors will vary from computer monitor to monitor. When printing proofs out on home printers, ink colors will vary from printer to printer. For accurate colors, please order a sample invitation for $20 ( This price is only apply for digital printing and not include the shipping yet). This can be purchased on the invitation order page and comes with an ink color chart.
Question 5: Can I see a printed sample of my order?
The best way to see printing and paper quality is to order a standard invitation sample from the design(s) you are interested in. The cost is $20 per sample with free shipping within the US. If you would like to see a printed sample with your wording and design changes, this can be ordered through your designer. The cost is $50 plus shipping and will take around 7 business days to print. We can only print samples for digital invitations. Letterpress or foil cannot be printed for a sample.
Question 6 : How do I make changes to my proof?
All changes can be made by emailing your designer directly. Your designer is here to help you create the perfect invitation. She will let you know of any changes that require an additional charge.
Question 7 : Are proofs free?
The first three proofs are free of charge. Any additional proofs are $25 each. You can make as many changes as you need within each round of proofing so we recommend that you bundle as many changes as you can within each proof. We have found that 95% of orders are approved within 3 rounds of proofing.
Question 8: Can I approve my order if my guest address list isn’t ready?
We ask that the final guest list be submitted at the time of proof approval. This helps keep our print and production time line as accurate as possible. Proof approvals submitted without a final guest list will incur an additional production fee. We recommend that you begin gathering your guest addresses as soon as possible!
Question 9: What if I need to cancel my order?
If you need to cancel your order after a proof has been sent, a cancellation fee of $120 plus the cost of any additional proofs will be applied. We will refund your order total to your original form of payment minus the cancellation fee.
Question 10: I approved my order, but found an error…
Please contact us immediately by emailing your designer or calling us at +84 904-200-025. We do everything in our power to send out perfect orders. If there is a mistake on our part, we will correct it as soon as possible or come up with a solution that works for everyone. If there is a mistake on the order as approved, we will have to charge for reprinting. We obviously do not want this to happen so please have a fresh set of eyes look over the proof before approving. Please check your order thoroughly when it is received as we cannot make any changes or refunds after 14 days from receipt.
Question 11 : What should I check for when proofreading?
Please remember to check for spelling, grammar, dates, times, addresses and phone numbers. You’ll also want to double check items such as fonts, layouts, ribbon color, envelope color, backing paper color and order quantities for each piece. Use the checklist below to make sure all pieces are correct.
- Paper Colors
- Ribbon Colors
- Ink Colors
- Foil Colors
- Are all items included on your proof?
Question 12: When will I receive my order?
Production time for digitally printed orders is 7-10 business days after we receive your proof approval. Production time for letterpress and foil orders is 10-15 business days after we receive your proof approval. This does not include shipping time, which can add up to 5 business days.
Question 13: Guest addressing. How do I submit a guest list?
You can download our spreadsheet template here.
You can submit this form at check out. Or, if your list is not complete when you are ready to place your order you can gather your addresses and email it directly to your designer when you approve your proof.
Please submit your guest list as a single spreadsheet file with only one sheet. If there are multiple sheets we will not know which list to print.
We accept the following spreadsheet file types:
.numbers (Numbers on Mac)
Question 14 : Will I see a proof of each envelope?
No, we will include a sample of the guest addressing with your proof. Once we receive the list we will use a data merge program to import the list exactly as typed. We correct for capitalization to ensure that it matches the proof (all caps, all lowercase, mixed case, etc ) and zip codes (some spreadsheet programs drop the first zero) BUT we do not check for spelling, punctuation, abbreviations, etc. If you would like the street name or state spelled out in full please type them out. See below for the correct formatting.
Question 15: Can I submit additional names after I receive the order?
Yes, we understand that there are always circumstances beyond your control! You can submit additional names after your envelopes have been printed. The cost for this is $4 per guest address plus cost of the envelope, envelope liner, return address printing and shipping + handling.
Question 16 : Will you hold envelopes back for me in case I have extra names?
No, we cannot store any pieces for orders that have been shipped out.